What does a business do when they want to reduce accidents in the workplace? Or when they want to reduce health insurance costs? They create an incentive program. Of course, incentive programs are common in sales (think sales contests), but are found in all areas of business. Here are some examples of incentive programs:
Apologies for that rather wordy definition, courtesy of the Incentive Marketing Association. In simpler terms, it's the coupling of goals with rewards. The target of those goals might be suppliers, customers, or employees. And while the rewards might be monetary (increased commissions for higher sales), more often they include tangible non-monetary gifts. Attractive gifts are obviously a key component.
Lumo Energy recognized that they had some weakness in their customer service teams. To make needed improvements, they established goals to reflect the company culture they wanted to establish.
The program they established was named Luminosity. Procedures were established to nominate colleagues for recognition to embodying these values. An online rewards gallery was built, offering thousands of reward choices. While initially, all employees participated actively in the program, a year later a healthy 92% were still engaging regularly. Management reports a new level of customer service being provided by happy and motivated employees.
Effective incentive programs don't happen on their own. It takes teamwork. APTCO would love to be your partner on that team. We'll help you through 10 steps to an effective program.
Whether you're looking to motivate customers or employees, APTCO has the assortment of gifts, trophies, and rewards you need.
“Be kind to others whenever possible. It is always possible.”
~ Dalai Lama
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